Common Issues after Updating TDM to the newest version:

#1

Problem:You have updated TDM and are at the Login Screen. After entering your Login ID and Password, you click “Login” and receive an error message regarding an invalid License/Registration. When you click “Ok”, nothing happens and you are taken back to the login screen.

Solution: Check the “Login Anonymously” box. Click Login to get into TDM. Go to Help > TDM License/Registration. Fill out all of the appropriate information. After you have been prompted that you have successfully Licensed/Registered TDM, click “Ok” and close TDM. Re-open TDM. Uncheck the “Login Anonymously”. Login normally.

#2

Problem: You have updated TDM and are at the Login Screen. After entering your Login ID and Password, you click “Login” and receive the following error message: “Invalid License/Registration information. Please license/register your copy of TDM by clicking on the Help menu and TDM License/Registration”. When you click “Ok”, you are taken into TDM, but are showing as “Disconnected” from the TennisLink server in the bottom right-hand corner of TDM.

Solution: Go to Help > TDM License/Registration. Fill out all of the appropriate information. After you have been prompted that you have successfully Licensed/Registered TDM, click “Ok”. You should now be “Connected” to the TennisLink server.

#3

Problem: You try to run a report in TDM and receive an error message.

Solution: You will need to download the Crystal Reports Setup file located Here.