Click on the appropriate link for questions relating to:

Installation

• How do I obtain the TDM software online?
  Go to http://tennislink.usta.com/tournaments/tdm/ and click on ‘Click Here’ at the bottom of the screen. From Download Instructions screen, select Full Download Installation link to view the steps on how to install TDM.
• How do I know my version number of TDM?
  In the program, go to HELP and then About TDM and you will see the date of your upgrade.
• How do I know if I upgraded successfully?
  An information box will display saying that the upgrade completed successfully and you can check your version number (In the program, go to Help | About TDM) to see if it matches the date of the upgrade file.
• I am getting a prompt to update TDM. Can I ignore this message and continue to work on my tournament?
  You are strongly recommended to update your copy of TDM whenever you are prompted to do so as the new update for TDM will have any bug fixes as well as any new functionality. However, if you are in the middle of running a tournament, you can wait to update your copy of TDM until after the tournament is over.
• What information will help me with connectivity and firewall installation issues?
  The TDM address is webservices.tdm.usta.com and the IP address is 216.206.180.58. If your connection uses a proxy server, within TDM, go to Tools/Connection settings. Click connect using proxy server. Put in your proxy settings, TDM uses port 80.

Login and Security

• How do I get a login ID and password?
  If you already have a password and login for the Online Sanction Form, it will work in TDM too. If you need a new password, send an e-mail to linkteam@usta.com. The subject line should say "Request for TDM login and password" The body of the text should include your name and USTA membership number.
• I am connected to the internet yet the system is not recognizing my login and password, what is the problem?
  The problem may be due to a 'firewall' that is blocking you from accessing our server and validating your login information. This information must be validated to allow you access to the tournaments that are associated with you. Examples of these firewalls may be Norton Antivirus or McAfee Antivirus software. In order to access TDM, you will need to set a rule to allow access to the Internet through TDM. Please check your Norton or McAfee manual for further information. Your local network administrator may also know about other firewalls, which can be removed or avoided.
• How can I download a tournament if I am not the director?
  The tournament director can tell you their login ID and password.
• How can I share a tournament without divulging my password?
  Use File | Save Tournament and save your tournament on a diskette or somewhere on your C drive where you will remember it. Email or bring the saved file to another person or a computer with TDM. From there, use File | Restore Tournament to restore the tournament to another computer and to work on it. After you or someone else finishes working with the tournament you can go to File | Save Tournament and take that tournament to the original computer. WARNING - When they send it back, it will potentially overwrite any new work you have done in the interim in the original computer.
• How can I remove a sanctioned/non-sanctioned tournament from my Tournament Explorer?
  Use File | Remove Tournament. (If you are removing a sanctioned tournament or a non-sanctioned tournament listed in the Online sanction form this will only remove it temporarily from your Tournament Explorer view. The next time you open TDM, the name of the tournament will show in the explorer view but will contain no data in the database. If you want to permanently remove it, you must ask a Section/District administrator to remove you as the tournament director for that specific tournament. If your non-sanctioned tournament is not listed in the Online Sanction Form, File | Remove Tournament will permanently remove it from TDM and we will not be able to retrieve it unless you saved it (File | Save Tournament) previously.
• Who can download a tournament?
  The tournament director, the organization that is running the tournament, the district administrator, the section administrator or a tournament referee associated with the tournament that has been given access to TDM data
• Who can upload a tournament?
  The ability to upload is reserved for the tournament administrators only. These include Tournament Directors, Organizations or a Tournament Referee associated with the tournament. A restored tournament can only be uploaded by one of these individuals with their login and password stored on the USTA server. An anonymous login or one not associated with the tournament will be able to restore the file but not to upload it.

Adding Players

• How can I search for players on the National database?
  If you are doing this from the Player Explorer and clicking on Search, you are actually accessing your personal database stored in TDM. Click on Player Explorer window; go to Add at the bottom of the screen to access the National Database. To search for players from the Events screen, click on Add Player and be certain the radio button in the search screen is on National Database rather than Local Database.
• How can I move players to a different event and have them stay there when I do future downloads?
  Click on Players on the top menu bar and choose 'Lock Players'. From here go to File | Upload Tournament to notify the USTA server that this feature is enabled. This will prevent players from moving back to where they were originally and also prevent players you withdraw from reappearing when future downloads are performed. The Lock player feature should not be enabled prior to registration closing, as any newly registered players will not download. Once registration closes, download your tournament and you do not have to download again unless you are using multiple computers to run your tournament.
• How can I update "invalid" players if they actually have a valid membership?
  If you have invalid players in your tournament, you can simply click on the red exclamation point next to their member id field in the Player Explorer. Then you will be able to search for them and update the player explorer with their member profile information. Once you validate all your players you will need to upload your tournament for the changes to be available on the USTA server. In some cases, the player may have the exclamation point in both the Player Master Info database and the Player Info for this Tournament database. In that case, you need to update both of them as the system thinks it is two different players. If the red exclamation point is not listed next to player's member ID field in the Player Explorer, you can click on Synch with National at the bottom of the screen and validate the player’s information. Be sure that you do this in both the Player Master Info database and the Player Info for this Tournament database.
• I have players who registered online with a partner but now in TDM it shows them without a partner. Why?
  Each member of the doubles team must register online and indicate their partner during the registration process. If only one player registers online and indicates their partner but the partner doesn't register online or doesn't indicate their partner when registering online the download will not show these players paired up as a doubles team.
• How can I change a doubles partner after I have made the draw and published it to the Internet?
  Add the player to the player list for the event if he/she is not already there (Click on Events | Select the Event | Add Player at the bottom of the screen) Go to the draw sheet for the event, right Click between the two players on the draw line, (you may have to try this again if the score entry screen pops up) choose "Change Partner: Doe, John" where John Doe is the player who needs to be removed and choose the player who should be inserted. Use File | Upload Tournament to show the changes made on the Internet.
• How can I change a singles player on a draw after I have published it?
  Add the player to the player list for the event if he/she is not already there (Click on Events | Select the Event | Add Player at the bottom of the screen) Go to draws, right click on the draw line where you need to change the player and select Change Player on a Draw Line. Return to the Events screen and remove the player that has been replaced. Upload your tournament (File | Upload Tournament) to reflect the changes made.
• How can I enter a player who is not a USTA member or when my TDM is not connected to the Internet?
  Go to Events and click on the event that you wish to add the player to. At the bottom of the event screen you will see Add Player, clicking this will open a search box. At the bottom right hand corner of the search box, click on Create New and enter the player’s personal information. Do this once you have determined that the player is not in the National Database. To learn how to determine if the player is in the National Database, please see How can I search for players on the National Database?
• How can I add fees paid with a manual entry?
  To record fees, please make sure that under Player Explorer window the "Players in selected tournament" option is checked. After you do this click on Events and under Players window click on a player that you want to add fees for. Go to Player drop down from your Toolbar and select View Fees. This will allow you to add fees for a player. You can also add them directly to the Player explorer under the Fees Paid line. This will record them as Cash payments. If you prefer to show the exact method of payment, be sure to use the first option.
• How can I update a player in Player Explorer with their most current membership information?
  When the player is visible in Player Explorer, click on 'Sync with National DB' at the bottom of the screen. Remember, this will only update the database that is selected at the time, either Player Info for this Tournament or Master Player info. Be sure to select the database that you wish to update. All current information will be overwritten with the information in the National Database.
• What do the Players, Competitors, Applicants and Alternate links on the tournament home page mean?
  The applicant list refers to players who were entered using the online registration system or who were batch entered in the sanction form by the tournament director. It is a link to an alpha list on the side navigation bar that tracks registrations as they occur. The competitor list is created when the tournament organizer publishes information. This list may represent both players that registered online and those that were manually entered into the event. This list is updated at the tournament director's discretion. For tournaments that are using a selection process, after the selections are complete, the applicant list is replaced with the Player link (those who are in the tournament) and the Alternate link (those who were not selected). It is meant to be a notice to the applicants as to what happened in the selection process. Again, when the final lists come back from TDM, the Competitors are the players who are competing in each event.
• How can I update all players in Player Explorer with their most current membership information?
  Click on Player in the tool bar at the top of TDM and then choose 'Synchronize All Players with National Database'. This function can take a long time with a large database of players.
• I download to TDM and it is showing 0 players in my tournament.
  Your tournament may be set up as a tournament director selection process event. Make sure you select your players in the online sanction form, process them and then choose to download the tournament into TDM.

Printing

• How can I resolve printing issues?
  Printing issues are common if you have an outdated print driver, an outdated version of TDM or outdated windows software. To update your driver, please go the website of your printer manufacturer (ex: www.hp.com) and locate your printer model number. Follow the instructions on their site to obtain and install the new driver. Follow the instructions above on how to confirm what your TDM version is and how to upgrade it if necessary. To upgrade your current version of windows please open Internet explorer. Go to Tools | Windows Update. Follow the prompts to scan your computer for upgrades and obtain all critical updates and any driver updates indicated..
• How can I print labels?
  When you run the labels in TDM the report will open within TDM and then it will also open in a new window. The new window will be MS Word, or WordPad. It is recommended that you print the labels and/or make any changes to the way the labels lign up using Word or WordPad. Printing from TDM directly can result in misaligned labels or bad data.

Reports

• When I try to print a report I get an error an error that says Crystal Reports/Crystal Decisions. How can this be fixed?
  You will need to download the Crystal Reports Setup file located Here.
• Which reports show the location and time of matches? <
  You can run the Daily Schedule Report or the Match Schedule Report.
• Which report shows players who withdrew?
  This is part of the online sanction form reports that will show all entrants and those that withdrew as well. To access these reports go to http://tennislink.usta.com/Tournaments/ and click on Login at the bottom right hand corner. Sign in with the same login information that you use for TDM. Click on your tournament name and select the Reports link from the side navigation bar. From there, select the Alphabetic Entrant report to view all the players that registered along with players that withdrew. Players that withdrew will have a strikethrough their event.
• How can I print a list of my entries?
  Go to Reports | Selected entries by events
• Why am I sometimes unable to create a blank draw?
  To create a blank draw, click on the event and Edit Event to specify Event properties such as Draw Type. After you do this, select Add Player option to add players to your Event. After you add players, you will be able be able to run a blank draw. TDM is not able to make a blank draw unless you add players to your event. The size of the draw created is based on how many players are in the event.
• Why am I sometimes unable to create a draw and get an error called 'invalid roster type'?
  Go to Events | select the event and Edit Event to specify Event properties. Make certain that a Draw Type is specified for the event.
• How can I publish first match times but hide who is the opponent?
  The report is entitled, Future Match Times Report and is under Match Schedule Info. This report has multiple options available, be sure to select or deselect the appropriate ones.
• What is the color scheme for players on the draw sheet?
  Red is the default color for a seed. Blue is a color for a player that is a non-member of the USTA or a player that has not been validated against the National Database. Green is the color for a player that is seeded and who is a non-member of the USTA or has not been validated against the National Database. Black is everyone else. For a sanctioned tournament, the font colors cannot be changed. The colors on the draw will allow you to quickly identify who is not a valid member or who has not been validated so that you know who needs to be reconciled with a membership number.
• How can I publish a report of my alternates?
  Go to Reports | Events | Alternates by event. When viewing this report, simply click on Publish report to post this to your tournament home page on the web.

Publication/Hiding

• How do I publish a tournament?
  Choose the tournament on Tournament Explorer. Use File | Upload Tournament.
• How do I add notes to my tournament home page via TDM? Will these notes added via TDM override any notes added via TennisLink?
  Select a tournament in TDM. Go to the Home screen. Click the General Tab. Anything you see in the Notes area is coming from TennisLink. To create a new message click New at the bottom of the Tournament Messages area. Type your Headline, Link (if necessary) and Message Body. The message will now be created. When you upload your tournament to the web the message will appear on the tournament home page. Repeat as necessary for further messages. These messages do not override messages from TennisLink.
• How do I publish the entrants but hide the draws?
  Before publishing the tournament with File | Upload you must first go to Draws and select Draws from your toolbar and go to Web Options. There is a check box for Visible on Web. Any division that is checked will have draws displayed on the Internet. At the top of the screen, there is an option to Deselect All if you wish to hide all draws. When Deselect All is enabled and you upload your tournament (File | Upload Tournament) only tournament messages that you have generated under Home | General tab will appear on the web along with all the entrants that are listed under the Players’ window for each event.
• How do I unpublish the draws?
  Go to Draws and select Draws from your toolbar and then go to Web Options. There is a check box for Visible on Web. Any division that is checked will have draws displayed on the Internet. At the top or the screen, there is an option to Deselect All if you wish to unpublish all draws. When Deselect All is enabled and you upload your tournament (File | Upload Tournament) only tournament messages that you have generated under Home | General tab will appear on the web along with all the entrants that are listed under Players window for each event. All the draws will be unpublished.
• How do I publish first match times but hide the draws?
  Go to Reports | Match Schedule Info | Future Match Info. Create the report and click on Publish to Web to publish the report to the web.
• How can I hide the Seeds on the Internet?
  There is no built in function for hiding the seeds on the Internet. However, to hide the Seeds you would have to remove the seed number from each individual player and upload the tournament again.
• How can I show home towns on the draw sheet?
  Click on the Draws Icon, click the Draw from the toolbar select Draw Properties and select either All Draws or Current Draw Option. Under Additional Information choose City/State. If All Draws option is chosen, please make sure that ‘Use these setting for all draws’ is checked off before selecting City/State under Additional Information. Conversely, if you want to have different options for each draw, be sure to uncheck the box marked ‘For all Draws’.
• Can I publish an unsanctioned tournament?
  TDM can be used for unsanctioned tournaments. However, the ability to publish these tournaments depends upon whether an unsanctioned tournament application has been created in the Online Sanction Form. Please check with your local section or district office to determine the ability to submit these applications.
• I accidentally deleted my tournament from TDM. How do I get it back?
  If you uploaded your tournament to the web or saved the tournament file by clicking File/Save Tournament you will be able to get your data back. If you uploaded your tournament previously simply close TDM and then re-open TDM. Click on the tournament in the Tournament Explorer. Click on File/Download to TDM. The data you uploaded previously will then be downloaded into TDM. If you saved a tournament file simply click on File/Restore tournament. Locate the saved tournament file, click on it and click open.
• How can I have another person help me with scheduling or entering results for a specific event?
  1. Use File | Save Tournament to create a backup of your tournament. Take the backup of the tournament and restore it to another computer (File | Restore Tournament).
  2. Once the work is complete, go to File | Save Event Matches to create a backup only of the events that were worked on
  3. Take the backup to the original computer and go to File | Restore Event Matches to update your copy of the tournament with the work from the other computer.
  4. Go to File | Upload Tournament to publish the latest information to the Internet. See the question below for more complicated scenarios of multiple people working on one event
• How can I keep my tournament in sync when it is being worked on by multiple people on multiple computers?
  1. On your TDM, update scheduling and score reporting and notes et al.
  2. Use File | Save Tournament to make a backup of your information. This file can be emailed to other persons who need a complete copy of the tournament. (Medium to large size tournaments cannot be transferred on a floppy disk) 3. While saving the information, add the date and time to the name of the tournament (this will always be your backup if something gets erased later) 4. Use File | Upload to publish your updated tournament to USTA.COM. There will always be less chance for human error if you treat the file you created in step three as your most recent backup of the tournament. You can email that file to anyone else that needs it rather than having him or her do a download. This eliminates the chance of them wanting to do a download of the tournament but choosing upload by mistake and overwriting the tournament with old data.
  
  File | Download is just to obtain your original online entries and original events)
  
  There will always be less chance for human error if you treat the file you created in step three as your most recent backup of the tournament. You can e-mail that file to anyone else that needs it rather than having him or her do a download. This eliminates the chance of them wanting to do a download of the tournament but choosing upload by mistake and overwriting the tournament with old data.
• How can I Lock my players so that future downloads quit adding in recently removed or modified players?
  Click on Players on the top menu bar and choose 'Lock Players'. From here go to File | Upload Tournament to notify the USTA server that this feature is enabled. This will prevent players from moving back to where they were originally and also prevent players you withdraw from reappearing when future downloads are performed. The Lock player feature should NOT be enabled prior to registration closing, as any newly registered players will not download. Once registration closes, download your tournament and you do not have to download again unless you are using multiple computers to run your tournament.

Scheduling

• How does Avoidance work relative to match duration?
  If you specify avoidance from 2pm to 4pm, it will also avoid scheduling a match prior to 2pm which might have lasted into the 2-4 time period.
• Is there any special feature for rain delays?
  Under the Tournament Desk icon, there is a Rain Delay option. Follow the steps on the Tournament Desk screen to indicate the new match times. Note: this only works for a delay on the originally scheduled day. If rain is effecting another day you will need to go to Scheduling and Unschedule all the matches for the second day, enter the new values on Schedule Planning for another day and then Schedule your events again on the Scheduling page
• How do I enter avoidances?
  Go to Events | Select the appropriate event | double click on player name under Players window and select Avoidance from the left hand side
• How can I change minimum rest times?
  Go to Events and double click on each event. Once the Event Properties window is open, click on Scheduling Information. Note: the value entered for Rest Time is the sum of the normal match time and the time for rest between matches(i.e. if your normal match time is one hour and you want a half hour rest period between matches, you should enter one and one half hours as the minimum rest time).
• How does the Modified Consolation Draw Type work?
  Modified Consolation Draw feeds in the losers from the first two rounds of the main draw into the consolation draw. The second round feed-in is reversed so that no one plays the same player they just played.
• How does the 'top 8 & top 4' playoff feature work?
  The top 8 playoff takes the losers from the semi-final of the main draw and the losers of the semifinal of the consolation draw and puts them into two separate playoffs. If you choose top 4 playoffs, it only takes the semifinalists from the main draw into consideration
• How can I display only the first one or two scheduled rounds on the Internet?
  If you have done all the scheduling for your tournament and only want to show the first rounds times, go to the Draws Screen and click on Draws/Web Options. If for example your 14s have 6 rounds and you only want to display the 1st round, click on a plus sign to the left of the event name and type in a 1 in the "Show times thru Round" field for this event. Repeat this for any other events.
• What are the steps for using automatic scheduling?
  1. Site Courts
    a. Set up number of courts and times for the duration of the tournament.
    b. Set up multiple sites (if needed)
  2. Schedule Planning
    a. Choose to play rounds on particular days and at particular sites. This is done by the Event Planning Detail window in the bottom left hand corner of the screen.
    b. Select the cell that corresponds with the event and round that you want to plan such as Boys 12's round 1.
    c. Under the event planning detail screen select the day and site where this round will be played.
    d. Type in the number of matches in this round that will be played at this site on this day.
  3. Scheduling
    a. Schedule the rounds you have set up

Facility/Contact Information

• How can I change the address or phone numbers on the HOME page for the tournament?
  You can sign in to the online sanction form at http://tennislink.usta.com/Tournaments/ click on Login at the bottom right hand corner and use the same login information that you use to sign into TDM. Click on your tournament name and go to Contacts tab where you can make those changes to any specific tournament. This will only affect those tournaments and not your actual facility membership profile. To make a permanent change, be sure to notify the USTA membership department by sending them an e-mail at memberservices@usta.com

More HELP resources

• What is the web address of the TDM help movies?
  The website is http://tennislink.usta.com/Tournaments/Mentor/data/TDMcontainer.html
• How can I talk to a real person?
  Call the TDM tournament director hotline at 1-800-603-3138 or send email to linkteam@usta.com with your telephone number and a brief description of your problem. The SUBJECT line of the e-mail should say "TDM problem with fees or xxxxxxxxxx" Depending on exactly what the problem is, the most qualified person can assist you.

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